(5.0 / 5)2064+ Ratings

Tiledesk Reviews

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Overall Rating

5.0

4 Reviews

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About Tiledesk

Combine Free Live Chat with Open-Source Chatbots to boost ROI. Integrate Chatbots with WhatsApp or other channels to have one inbox for all communications.

Tiledesk Pros & Cons

Tiledesk has several pros and cons that users have noted:

Pros:

Easy to use: Users have found Tiledesk to be user-friendly and easy to navigate.
Cost-effective: Compared to other platforms, Tiledesk is considered to be more affordable.
Chatbot support: Tiledesk offers robust chatbot support, which users have found to be very helpful.
Customer engagement: The platform is known for promoting customer engagement and interaction.

Cons:

API documentation: Some users have reported that the API documentation can be out of date.
New in the field: As a relatively new player in the market, Tiledesk is still evolving to meet high standards.
Lack of context in conversations: Some users have found it difficult to follow up on conversations due to a lack of context.
Automatic translation: Currently, Tiledesk does not offer an automatic translation feature, although it is reportedly being worked on.

Overall, Tiledesk is a versatile software that solves a range of business problems, making it a valuable tool for businesses across industries. However, like any software, it has its strengths and weaknesses. It's important for potential users to consider these factors when deciding whether Tiledesk is the right fit for their needs.

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Tiledesk Customer Reviews (4)

0/5

Jessica Hammond

Verified Buyer

Mar 31, 2023

Sóldís Hallmundsdóttir

Verified Buyer

Mar 26, 2023

Sherry Tavarez

Verified Buyer

Mar 26, 2023

Donna Caron

Verified Buyer

Mar 25, 2023

Tiledesk Customer’s Q&A

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Tiledesk Features and Benefits

Tiledesk is a customer engagement platform that offers a range of benefits to businesses. It allows for the creation of chatbots and conversational apps without the need for coding. This helps to streamline customer interactions, automate support processes, and enhance lead generation. It also allows for seamless integration across multiple digital channels.

One of the key features of Tiledesk is its multichannel web and mobile chats. This feature allows for seamless integration of customer outreach sections on your site, mobile app, social media platform, or existing chat service. This makes it easier for agents to manage conversations as all chats flow into the same place.

Another notable feature is its integration with AI. Tiledesk integrates with cloud and open-source AI platforms to bring advanced chat tools to business chatbots.

Tiledesk also offers a ticketing management system that is fully integrated into the platform and instant conversation flow. It also provides a team organization feature with multi-project management, SLAs setting, smart assignment of the queues, departments organization, and more.

In terms of benefits, Tiledesk provides advanced lead qualification capabilities. It can automate lead qualification processes, ensuring that your sales team focuses on high-quality leads, resulting in improved conversion rates and increased online sales.

Tiledesk's chatbots can engage website visitors, gather valuable information, and provide personalized recommendations, leading to a higher likelihood of successful sales conversions.

Tiledesk Pricing

Tiledesk offers a variety of pricing plans to cater to different needs. There is a Free Forever plan that includes 2 seats and 500 conversations. For those who require more features, there is a Basic plan priced at €25 per month. For businesses with more extensive needs, there is a Premium plan priced at €89 per month. Both monthly and annual plans are available. A 14-day trial is offered for the Premium plan. For custom pricing, their sales team can be contacted.